PRIVACY POLICY
WHAT FOOD GROUP (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and share your personal information when you interact with us through our website, social media channels, and WhatsApp. By using our website, social media pages, or WhatsApp communication, you agree to the terms of this policy.
1. Information We Collect
Personal Information: We may collect personal information, including but not limited to, your name, email address, phone number, delivery address, and payment details when you place orders, subscribe to newsletters, or interact with us.
Automatically Collected Data: When you visit our website, we may automatically collect information such as your IP address, browser type, pages viewed, and the date and time of your visit. We use cookies and similar tracking technologies to enhance your experience and improve our services.
Social Media Information: When you interact with us on social media platforms like Instagram, Facebook, or Twitter, we may collect publicly available information associated with your profile, such as your username and any comments or messages you send to us.
WhatsApp Information: If you contact us via WhatsApp, we collect the information you voluntarily provide, such as your name, contact details, and order inquiries.
2. How We Use Your Information
We use your information to:
Process and fulfill orders, including deliveries.
Respond to inquiries, complaints, or feedback.
Improve our products, services, and customer support.
Send promotional emails and updates if you have opted in to receive them.
Provide customer support and assistance via WhatsApp.
3. Sharing Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties for specific purposes:
Service Providers: We work with third-party companies to process payments, deliver orders, manage marketing, and operate our website. These companies only have access to the information needed to perform their functions.
Legal Requirements: We may disclose your information if required by law or in response to a legal process.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online service is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You may have the right to access, correct, or delete your personal information in certain circumstances. Please contact us if you would like to exercise any of these rights.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to improve your experience and personalize content. You can control the use of cookies through your browser settings.
7. Links to Third-Party Websites
Our website and social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies before providing personal information.
8. WhatsApp Communication
By contacting us via WhatsApp, you consent to receive messages related to orders, updates, and promotions. If you do not wish to receive such messages, you may opt out by informing us through WhatsApp or other contact methods provided.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact uS at hello@whatfoodgroup.com
Effective Date: april 2024